Products 3 min 1,621 views
My product arrived damaged. What should I do?
Send us clear photos quickly to request a replacement or refund.
First step
Take clear photos of the parcel, packaging, and damaged product as soon as you receive it.
Open a request
- Create a support ticket
- Attach the photos
- Add your order number and a short description
What happens next
After review, our team will offer a replacement, a reshipment, or a refund depending on the case.
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