Shipping 3 min 3,241 views
What happens if my order is delivered to the wrong address?
If your order was delivered to the wrong address, here are the first steps to take right away.
What should I do first?
Contact our support team as soon as you notice the issue. Keep your order number, the expected address, and any delivery proof ready.
Our intervention window
We open a carrier investigation as quickly as possible after the report. The sooner the request arrives, the better the chances of recovering the parcel.
What solutions do we offer?
- A recovery attempt with the carrier
- A reshipment if recovery fails and the case is approved
- A refund if no shipping solution is possible
Need urgent help?
Open a support ticket with your order number and a precise description of the issue.
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